Return of Goods - Withdrawal From An Agreement
1. The customer has the right to return purchased products without giving any reasons within 14 days of receipt of a package. Returned goods cannot bear any traces of use, should have a complete, undamaged packaging, protection and documentation.
2. The right to withdraw from an agreement concluded in a distant shall not be entitled to Entrepreneurs in the following cases:
• toilet paper
• paper towels
• cleaning cloths
• tissues
• incontinence sheets
• toilet seats
• sanitary bags
• soaps
• liquid hand sanitizers
• OSH pastes
• air fresheners (scented cartridges)
• household chemicals
• industrial chemicals
• chemical raw materials
• gloves
• goods imported at the customer’s request from the section "WC made of stainless steel" (sinks, Turkish bowls, urinals, water closets, sets for built-in structures made from stainless steel).
3. The online store warns that any traces of use of the goods rule out the possibility of withdrawing from the agreement. The commodity is not a test commodity. Actions that shall be related to the testing of purchased goods, rule out the possibility of a subsequent withdrawal from the agreement.
4. In order to withdraw from the agreement and return the goods, it is necessary to first contact the Customer Service of the Online store by email sklep@ole.pl or phone +48 61 855 20 85 and notify of your desire to return the goods.
5. Then fill out the “Goods return form" (Annex in the format: PDF for editing, PDF, JPG) and send it to the e-mail address shop@ole.pl or by fax to +48 61 415 18 83.
6. The package should contain:
• Products to be returned
• A completed “Goods return form”
• Copy of the VAT invoice
• Warranty card (if it was included with the product).
7. The customer should send the products to be returned to the following address:
OLE.PL Magazyn Michalusa 138-300 GorlicePoland
CONSUMER
1) Pursuant to Art. 27 of the Act on consumer rights, a consumer who concluded a distance agreement, may withdraw from it without giving any reason and at no cost, with the exception of the costs referred to in Art. 33, 34 and 35 of the Act on consumer rights, by submitting a statement in writing within fourteen days from the date of delivery of the subject of the agreement. To comply with this deadline, it suffices to send a statement prior to the expiry of this period. The statement may be sent electronically to sklep@ole.pl or by fax to the number: +48 61 415 18 83. The consumer is requested to send back returned goods to the following address: OLE.PL Magazyn, Michalusa Street No.1, 38-300 Gorlice.
2) The statement may be submitted on a form attached hereto and which has been sent to the consumer along with the product, and is also available on the store’s website or in a different form, in accordance with the Law on Consumer Rights.
Download: Declaration of withdrawal from the agreement + Information on the exercise of the right of withdrawal (JPEG)
3) Along with the statement, referred to in point 1, the customer is also requested to send information on his/her current account number, to the refund shall be made.4) The Seller must immediately send a confirmation to the Consumer upon receipt of the statement of withdrawal from the agreement. Such a confirmation shall be sent to the e-mail address povided while placing the order or that was indicated as the contact address on the statement of withdrawal from the agreement.5) In the event of withdrawal from the Agreement, the Agreement is considered null and void.6) The Consumer is obliged to return the product or products immediately, not later than 14 days, from the date of withdrawal from the agreement.7) The Consumer shall return the subject or subjects of the Agreement rescinded from at his/her risk and cost.8) The Consumer is liable for diminishing the value of the product or products, which are subjects of the Agreement, resulting from the use of the product or products in a manner that goes beyond the ordinary management of the product in order to establish the features, functionality and nature of the product.
9) The seller, immediately, but no later than 14 days from the date of receipt of the statement of withdrawal from the Consumer, shall return all payments made by the Consumer, including the cost of delivery of the product to the Customer, with the proviso that:
a) The Seller shall refund the payment using the same method of payment used by the Consumer unless the Consumer has expressly agreed otherwise, and for which he/she does not incur any costs.. In the case of payment upon delivery, the money is refunded to the bank account of the Consumer or otherwise agreed by the Parties.
b) If the Consumer selects a delivery method other than the cheapest delivery method offered by the Seller, the Seller is not be obliged to reimburse the consumer for the additional costs incurred.
c) The consumer is liable for the reduction in value of the product as a result of using it in a way that goes beyond the necessity to establish the nature, features and functionality of the product, as referred to in pt. 8 above.10) The Consumer, in the event of withdrawal from a distance agreement for services that have commenced with the consent of the Consumer prior to expiry of the deadline for withdrawal from the Agreement, is obliged to pay for the services provided until the moment of termination of the Agreement.11) The amount payable shall be calculated in proportion to the extent of the services provided, taking into account prices and remunerations set out in the Agreement. If the price or remuneration is excessive, the basis for the calculation of this amount is the market value of the services provided.
12) The consumer shall not incur the costs of providing digital content that is not stored on a tangible medium, if he/she does not consent to the provision of the services prior to the deadline for withdraw from the Agreement or had not been informed of the loss of exercising his/her rights to withdraw from the Agreement at the time of granting such a consent or the entrepreneur failed to provide confirmation in accordance with Art. 15 section 1 and Art, 21 section 1 of the Act on Consumer Rights.
13) The seller may withhold refund of the payment received from the consumer until the receipt of the item or proof of its return by the Consumer, depending on which event occurs first.14) The Consumer, pursuant to Art. 39 of the Act on Consumer Rights is not entitled to withdraw from the agreement in the following cases:
a) for the provision of services, if the Seller has performed a complete service with the express consent of the consumer, who was informed prior to commencement that upon accomplishment of the service by the Seller, the Consumer loses the right of withdrawal;
b) in which the price or remuneration depends on fluctuations in the financial market, on which the Seller has no control, and which may occur prior to the expiry of the deadline for withdrawal from the Agreement;
c) in which the subject of the service provided is non-prefabricated product, manufactured according to the specifications of the Consumer or that serves to satisfy the customer’s individual needs;
d) in which the subject of the service provided is a perishable commodity or has a short shelf life.
e) in which the subject of the service provided is an item that comes in a sealed package, which upon opening cannot be returned due to health or hygiene reasons, if the packaging has been opened after delivery.
f) in which the subject of the services provided are items that after delivery, due to their nature, become inextricably linked to other items.
g) in which the subject of the service provided are alcoholic beverages that price has been agreed on during the conclusion of the sale agreement and for which supply may take place only after 30 days, and the value depends on fluctuations in the market on which the entrepreneur has no control;
h) in which the consumer specifically demanded that the entrepreneur visit him to perform urgent repairs or maintenance; if the Seller provides additional services other than those which the Consumer requested or provides items other than spare parts necessary for repair or maintenance, the Consumer is entitled to withdraw from the Agreement for the additional services or items;
i) in which the subject of the services provided are visual or sound recordings or computer programs delivered in a sealed packaging if the package has been opened upon delivery;
j) for the delivery of newspapers, periodicals or magazines, excluding subscription agreement;
k) in which the agreement was concluded via a public auction;
l) for the provision of accommodation services other than for residential purposes, transport of goods, car rental, catering, services related to leisure, entertainment, sports or cultural events, if a date or period is specified in the Agreement for the provision of the services.
m) for the supply of digital content, which are not stored on a tangible medium, if the fulfilment of the service began with the express consent of the Consumer prior to the expiry of the withdrawal deadline and after informing the consumer of the loss of the right to withdraw from the agreement.
